What destinations do we ship to?
IS Detectables ships to Australia and New Zealand. If you are an international customer please contact us to confirm whether we are able to ship to your location. We use (insert courier) for all our Australian deliveries and DHL for all international orders. When completing your shipping details please ensure you specify a physical address where someone is able to receive your order. We cannot ship to post office boxes.
How much will I pay for shipping?
We offer flat rate shipping on all orders, including AUD29.95 to Australia and AUD39.95 to New Zealand. If you would like to ship to an international destination please complete our enquiry form.
How long will it take for my order to arrive?
This depends on your destination. Typically, delivery is between 5-7 business days within Australia and 7-14 working days in New Zealand. Should your order be delayed due to any unforeseen circumstances we will contact you using the details you provided when placing your order.
Can I ship to multiple addresses?
No, we are not able to do split shipments. You will need to create multiple orders if you wish to send to multiple destinations.
Can I change my order after it has been placed?
After you have clicked “Process Payment” your order begins to process and you cannot make any online changes to your order. Our system is designed to fill orders and get them on their way as quickly as possible and does not allow for any changes once the order has been processed.
How can I track my order?
When we receive your order we will automatically send you an email with your order number and details attached. Please contact us at firstname.lastname@example.org +61 3 9465 7666 if you need help in tracking your order.
What happens if my product is damaged or defected when it arrives?
IS Detectables endeavours to provide customers with the highest quality products. However, should your item be damaged or defected in anyway please send an email to email@example.com within 7 days of your purchase.
On receipt of your email we will assign you a tracking number. You then will need to mail your item(s) to the following address:
Returns Department Tracking #
273 Holt Parade
Thomastown Victoria 3074
Please include in your package a signed letter stating the reason for your return and the original invoice. Please note that products that have been used or altered will not be accepted for return or exchange.
What if my order is incomplete or doesn’t arrive?
If you have a problem with your order please contact us on firstname.lastname@example.org or International: +61 3 9465 7666.